Hi my name is larneta and i flew with American Airlines for The very first time to perform a suprise bridal shower for my ally,but After i landed my baggage wasn't there.they sent my baggage to Wisconsin. Ihad Anything with the suprise bridal shower in those luggage.I couldnt find out why they where by in Wisconsin And that i didnt care I just preferred them to be where by I used to be straight away.So I needed to cancel almost everything. All her household and his friends and family.I used to be virtually crying inside the airport she didnt even know I used to be there I arrived early only for the suprise.
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I am astonished at The shortage of shopper service at American Airlines. I used to be a flight attendant for 30 a long time and took good pleasure while in the teaching I received from American. Over a the latest vacation I watched a passenger and agent argue about which one particular was ruder. There is absolutely no obvious enforcement of grooming guidelines any place in the business.
Me and my spouse needed to facial area a servicing problem at the airport, traveling from JFK to MIA (AA2299),on account of which we had to change the flight .Immediately after explaining The difficulty to your red jacket AA staff, the flight was modified, and we ended up sure to be seated inside the first-class as we had been supposed to on the initial flight (my spouse is heavily pregnant).
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I’m no confident who to send this concept to…this is the company website only e-mail I could obtain. I felt that 85% of the brokers Doing the job among LGA and JFK in between eight/nine and eight/10 have been extremely unfriendly. My husband and I were being scheduled to fly from LGA to CMH eight/9 around the 6pm flight. On account of weather it absolutely was delayed and right after sitting down about the Tarmac for over 2 hrs was finally xld. Comprehensible. I will say the flt staff members was extremely accommodating, welcoming and exciting. However when we waited in line we ended up inevitably handed new boarding passes with almost nothing explained by the man sporting a vest Having said that “supervisorâ€â€¦he did say This is actually the 1st and only choice (8/ten at 815pm). We took it and stayed within the airport to find out about standby solutions the subsequent morning when gate agents returned. If the brokers returned (we if system ended up awake 24 hrs at this stage) they stunned us by stating that our alternate return was booked away from JFK not LGA…good of somebody to tell us this important detail!
March twenty five I flew from Austin to Ft Myers by using a plane modify In Charlotte. When scheduling my flight I requested wheelchair help. Had to hunt one up in Austin. Was taken to gate 2hours ahead of time but was certain there will be help for boarding. Gate was altered without having 1 at he desk could discover no assistance, and with terrific problems proceeded to new gate. All over again no help in boarding.
we often fly united. normally. not long ago, nonetheless, we experienced the chance to buy a A great deal decreased fare on-line via american Airways. now i see why it absolutely was lower — shopper service was atrocious, the web site didn’t work adequately, and i dropped out on a superb deal.
On arrival in Panama with flight AA959 one of many two luggages, a Roncato baggage, ( photos attached ) price €189 arrived broken. I right away went to the suitable Workplace In the airport, exactly where the sole comment was they handed me a « checking Report Harm see », which I enclose herewith. I invested the following day shopping for a different baggage and looking to get in touch together with your offices by using the phone quantities indicated on the claimed document with no, however, acquiring any reply – the mobile phone is never answered and the line goes blank after several minutes of waiting, no matter which number I dial. I Consequently commence my travel and on my arrival in Miami airport for my return excursion (flight AA2198 on March 24) I again attempt to Get in touch with your Workplace in the airport, but the only real suggestions they may give me was to concern a complaint by using your site, which I'm now carrying out. In addition to the above mentioned, I do have A further – and probably far more severe – complaint. At time of my reservation I paid out an additional $88 ($forty four Every) for more consolation seats. To my surprise, the seats turned out for being the traditional – no more – seats.
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